Terms and Conditions

Welcome to Ranqone. These Terms and Conditions govern your use of our website and the digital development services we provide. By engaging Ranqone for web development, app development, e-commerce automation, or related digital services, you agree to be bound by the following terms.

1. Scope of Work and Services

• Agreements: All projects will be governed by a specific Statement of Work (SOW) or formal proposal outlining the exact deliverables, timelines, and technical requirements.

• Scope Creep: Any requests for additional features, pages, or complex functionality outside the initial SOW will be subject to additional billing at our standard hourly rate or a separate fixed-fee estimate.

2. Payment Terms, Invoicing, and Refunds

• Payment Schedule: Standard custom development projects require a 50% non-refundable deposit to commence engineering. The remaining 50% balance is strictly due upon project completion, prior to deploying the application to your live production environment.

• Refund Policy: Due to the time-intensive nature of custom code and technical architecture, all deposits are strictly non-refundable once work has commenced.

• Project Delays and Ghosting: If a project stalls for more than 30 days due to the client’s failure to provide required assets, feedback, or approvals, Ranqone reserves the right to pause the project and issue an invoice for the work completed to date. A remobilization fee may apply to restart the project.

3. Intellectual Property (IP) and Code Ownership

• Transfer of Ownership: Upon receipt of full and final payment, the client is granted full ownership and intellectual property rights to the final, compiled front-end design, custom assets, and the specific application built for their business.

• Proprietary Code and Reusability: Ranqone retains the right to reuse standard boilerplate code, open-source libraries, and foundational backend logic (such as standard MERN stack configurations, Next.js routing structures, or Laravel controllers) across other projects. We are transferring the final product to you, not our proprietary agency development frameworks.

• Portfolio Rights: Unless a Non-Disclosure Agreement (NDA) is explicitly signed prior to commencement, Ranqone reserves the right to showcase the completed project, including screenshots and technical case studies, in our digital portfolio and marketing materials.

4. Warranties, Maintenance, and Post-Launch Support

• Bug-Fixing Period: Ranqone provides a 30-day warranty period immediately following the live deployment of your project. During this time, we will resolve any critical bugs or technical errors directly related to the code we delivered at no additional cost.

• Ongoing Maintenance: After the 30-day warranty expires, all ongoing support, plugin updates, server maintenance, and new feature requests require a separate ongoing maintenance retainer.

• Third-Party Integrations: We are not liable for features that break due to updates from third-party APIs, payment gateways, or external software platforms integrated into your site.

5. Limitation of Liability

• Financial Cap: In no event shall Ranqone, its developers, or its partners be held liable for any indirect, incidental, or consequential damages, including loss of revenue, data, or business interruptions arising from the use of our delivered software.

• Maximum Liability: Our total maximum liability for any claim arising out of or relating to our services shall not exceed the total total amount paid by the client for that specific project.

6. Client Responsibilities

• The client is responsible for providing all necessary text copy, high-resolution branding assets, and third-party account credentials required to complete the project on schedule.

• The client guarantees that they hold the copyright or explicit legal permission to use any assets, images, or text provided to Ranqone for integration into the project.

7. Governing Law and Dispute Resolution

• Jurisdiction: This agreement shall be governed by and construed in accordance with the laws of West Bengal, India.

• Disputes: Any disputes arising from these terms or project agreements shall be resolved through good-faith negotiation. If a resolution cannot be reached, both parties agree to binding arbitration within the aforementioned jurisdiction.

8. Amendments to Terms

Ranqone reserves the right to update or modify these Terms and Conditions at any time. Active clients will be subject to the terms agreed upon in their specific signed proposal or contract.

Contact Us: If you have any questions regarding these Terms and Conditions, please contact us at info@ranqone.com.